Frequently Asked Questions

Welcome to Kurove’s FAQ page! Here you’ll find answers to our most commonly asked questions. If you can’t find the information you’re looking for, please don’t hesitate to contact us.

Orders and Shipping

1. How can I place an order? To place an order, simply browse our products, select the items you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

2. What payment methods do you accept? We accept all major credit/debit cards (Visa, MasterCard, RuPay, American Express), Net Banking, UPI, and digital wallets like Paytm, Google Pay, and PhonePe.

3. How long does shipping take? Shipping times vary depending on your location in India. Typically, orders are processed within 1-4 business days, and shipping can take anywhere from 7-15 business days.

4. Can I track my order? Yes! Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the courier’s website.

Returns and Exchanges

5. What is your return policy? We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Items must be unused and in their original packaging. For more details, please refer to our Refund Policy.

6. How do I return an item? To return an item, please contact our customer service team at support@kurove.com with your order number and the reason for the return. We will provide you with return instructions.

7. When will I receive my refund? Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.

Products and Stock

8. Are your products authentic? Yes, all our products are sourced from reputable suppliers and are 100% authentic.

9. What if an item is out of stock? If an item is out of stock, you can sign up to receive notifications when it becomes available again. Simply click on the "Notify Me" button on the product page.

Account and Privacy

10. Do I need an account to place an order? No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process in the future.

11. How is my personal information used? We take your privacy seriously. Your personal information is used solely to process your orders and provide you with a better shopping experience. For more details, please refer to our Privacy Policy.

Contact Us

12. How can I contact customer service? If you have any other questions or need further assistance, please contact our customer service team at support@kurove.com or use the live chat feature on our website.

Thank you for shopping with Kurove!